Frequenty Asked Questions

Product

Footbed:

30% Natural Rubber

30% Recyceld EVA

40% EVA

Sole:

100% Recycled Tire

Straps:

Custom made fiber using less water & dye

Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.

YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces. 

Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.

No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them. 

You may apply to become a dealer here:

https://indosole.com/pages/application

Leaving Indosoles in the sun for extended periods of time or in heat such as 75 degrees F upwards will unfortunately cause them to shrink. 

Warranty & Returns

Yes we do! We offer a 30 day hastle free exchange for unworn product, please email info@indosole.co.id and we'd be happy to get the process started for you.

If your Indosoles are still tagged, in the box and purchased within the last 30 days and you would like to exchange for another size, model, color, please click the exchange box on the Returnly form and let us know the style/color/size and we will get right back to you!  If your Indosoles are worn and you are unsatisfied with them for any reason, we can offer an exchange.

Please email - info@indosole.co.id

We offer a 1 year warranty on our products. If you paid full price direct from our website or store we will repair or replace your Indosole's with any defect, thong pull, or strap break within a year of the date of purchase.

Please email - info@indosole.co.id

Shipping

Yes, we ship worldwide. If you're not located in Indonesia, please visit our global site www.indosole.com

We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business takes within Indonesia. All products are shipped from our flagship store in Bali.

Check out our Store locator to find the closest retailer near you!

Store Locator: https://indosole.id/pages/store-locator