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FAQ

PRODUCT

What are Indosole made of?

Footbed:

30% Natural Rubber

30% Recyceld EVA

40% EVA

Sole:

100% Recycled Tire

Straps:

Custom made fiber using less water & dye

Where are Indosoles made?

Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.

Are Indosoles waterproof?

YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces. 

Are Indosoles durable?

Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.

As a retailer, how can i get Indosole products in my store?

You may apply to become a dealer here:

https://indosole.com/pages/application

Can i leave my indosoles out in the Sunshine or direct heat?

No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them. 

Are my Indosoles sun resistant?

Leaving Indosoles in the sun for extended periods of time or in heat such as 75 degrees F upwards will unfortunately cause them to shrink. 

Warranty

Warranty

Yes. We offer a 1 year warranty on any product defect or issues related to the product or its construction. To redeem your warranty pair of sandals, email photos and note to: indo@indosole.com

Full warranty on defective products within the U.S. and Indonesia.

Refund / exchange

Refund / exchange
  • Returns/Exchanges accepted within 30 days via RE:DO. $2.48 must be paid at checkout for the unlimited service. Product returns or exchanges need to be re-sellable and unworn
  • It is highly recommended to purchase the RE:DO Return/Exchange service for $2.48 which covers return shipping and both ways for an exchange. Without this service, shipping costs will be the responsibility of the customer.
  • Full warranty on defective products within the U.S. and Indonesia.
  • International exchange fees are also borne by the customer.

Feel free to contact us with any questions about the Exchange / Return policy on our CHAT line or at indo@indosole.com

Shipping

Do you ship worldwide?

Yes, we ship worldwide. If you're not located in Indonesia, please visit our global site www.indosole.com

How long will it take to get my order?

We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business takes within Indonesia. All products are shipped from our flagship store in Bali.

where do you sell your products? i am looking for a local retailer

Check out our Store locator to find the closest retailer near you!

Store Locator: https://indosole.com/apps/retail-locator

Free shipping

Free worldwide shipping and returns - customs and duties taxes included

Customer Service

We are available from monday to friday to answer your questions.

Secure payment

Have questions? Get in touch with us at any time.

Contact us

Need to contact us ? Just send us an e-mail at indo@indosole.com