FAQ
PRODUCT
What are Indosoles made of?
Footbed: 30% Natural Rubber, 30% New EVA, 40% Recycled EVA
Sole: 40% Recycled Tire or Recycled Sneaker Soles, 20% Natural Rubber, 20% Synthetic Rubber, 10% bonding agent
Straps: 100% Recycled PU, 100% Recycled Webbing, 100% Recycled Cotton (Pable), or Natural Rattan Weaves by Handep
Where are Indosoles made?
Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.
Will Tires be touching my skin?
NO, the soles of our sandals are made of recycled tires but there is no toxic content. The part containing tires are also not in direct contact with the skin. The sole touches the ground and underfoot is a soft and comfortable footbed made of natural rubber. All of our products have passed safety and health standards.
Are Indosoles waterproof?
YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces.
Are Indosoles durable?
Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.
As a retailer, how can i get Indosole products in my store?
You may apply to become a dealer here: https://indosole.com/pages/application
Can i leave my indosoles out in the Sunshine or direct heat?
No, please be careful with your sandals being left in direct sunshine or heat. They are made of natural rubber on the footbed which will warp or shrink in high temperatures (75°F / 24°C and above) or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them.
How can I clean my Indosoles?
Most Indosole sandals are machine washable. Only the Handep Weave should not get wet, all others may machine wash. Avoid putting them in the dryer!
You may also wash by hand with soap and water and some say that using vinegar or other natural additives will help to reset any smelly sandals :)
Warranty
Warranty
Yes. We offer a 1 year warranty on any product defect or issues related to the product or its construction. To redeem your warranty pair of sandals, email photos and note to: indo@indosole.com
Full warranty on defective products within the U.S. and Indonesia.
Refund / exchange
Refund / exchange
- Returns/Exchanges accepted within 30 days via RE:DO. $2.48 must be paid at checkout for the unlimited service. Product returns or exchanges need to be re-sellable and unworn.
- It is highly recommended to purchase the RE:DO Return/Exchange service for $2.48 which covers return shipping and both ways for an exchange. Without this service, shipping costs will be the responsibility of the customer.
- Returns / Exchanges will be handled on a case by case basis. Please email us at: indo@indosole.com
- International exchange fees are also borne by the customer.
Feel free to contact us with any questions about the Exchange / Return policy on our CHAT line or at indo@indosole.com
Shipping
Do you ship worldwide?
- Yes we do! Worldwide shipping is calculated at checkout :)
How long will it take to get my order?
We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business takes within Indonesia. All products are shipped from our flagship store in Bali.
where do you sell your products? i am looking for a local retailer
Check out our Store locator to find the closest retailer near you!
Store Locator: https://indosole.com/apps/retail-locator
Free shipping
Free worldwide shipping and returns - customs and duties taxes included
Customer Service
We are available from monday to friday to answer your questions.
Secure payment
Have questions? Get in touch with us at any time.
Contact us
Need to contact us ? Just send us an e-mail at indo@indosole.com